Central Vacuum Stores Return Policy

Returns and Exchanges

Our goal at Central Vacuum Stores is to provide a pleasant buying experience, which includes a consumer friendly return policy. Once you have received your order, if for any reason you are unhappy, we offer a 30 Day Money-Back Guarantee.

Please Read:

• Items being returned or exchanged within the first thirty days - The customer assumes the responsibility for all shipping costs in returning items to our store, as well as initial shipping & handling fees.   These fees will be subtracted from the refunded amount for all returns.
• Items damaged or defective within the first thirty days - Central Vacuum Stores will assume the shipping costs for damaged or defective merchandise, unless stated differently on the website

Merchandise is to be returned in new condition with all original packaging, and all applicable manuals/materials. Please call us at (727)-526-5188 or toll free at 800-221-8227 (Monday through Friday 9:00 am – 5:00 pm EST), to obtain a return authorization number which will ensure quick and efficient processing of your refund or exchange. Please write the RA number on the outside of the shipping box or on a separate label, not on the actual product packaging. Please include your name, address and daytime phone number with return. Failure to obtain a return authorization could delay your refund/exchange/credit.  Refunds may take 10 - 14 business days for processing.  After 30 days, returns will be evaluated on an individual basis and restocking and shipping fees will apply.

Per manufacturer´s warranty and dealer requirements, all Aiphone items returned for any reason are subject to evaluation by Aiphone Corporation. At their discretion, they will repair or replace product. Central Vacuum Stores, Inc. is not authorized to replace defective merchandise prior to Aiphone´s inspection.

Missing or Damaged Items

Upon receipt of your order, any missing or damaged item(s) must be communicated to Central Vacuum Stores by calling (727)-526-5188 or Toll Free 800-221-8227 (Monday through Friday 9:00 am – 5:00 pm EST). Central Vacuum Stores, Inc. assumes responsibility to ship missing or damaged items when notified within 14 days.

Defective Items

All defective items must be communicated to Central Vacuum Stores within 30 days by calling (727)-526-5188 or toll free 800-221-8227 (Monday through Friday 9:00 am – 5:00 pm EST). After 30 days, it will be treated as a warranty, unless stated differently on the website

Central Vacuum Stores sells do-it-yourself products for the do-it-yourselfer. We offer unlimited tech support free of charge. However, Central Vacuum Stores will not be responsible for any labor incurred for the installation or troubleshooting of this product. Defective merchandise will be repaired or replaced, but Central Vacuum Stores cannot pay for in home repairs to the product.

Warranty Items

After one year, while parts and labor are covered under the warranty, processing and handling fees will apply for warranty work. All items returned for warranty repair or replacement must obtain a return authorization number by calling (727)-526-5188 or toll free 800-221-8227 (Monday through Friday 9:00 am – 5:00 pm EST), unless stated differently on the website.  Return postage is at the customer´s expense.

All returns and/or exchanges are to be returned to:
Central Vacuum Stores, Inc.
Attn: Returns Dept.
11236 47th Street N
Clearwater, FL 33762
RA Number:__________________